BAGSUPPORT

Welcome to Bagsupport.

Bagsupport is a service offered by Samsonite. On this website you can request a replacement luggage or repair if your luggage got damaged during your flight. The request will be handled by Bagsupports Call Center according to all rules and regulations of the Montreal Convention. (find more information about the convention here).
If you need help or want to contact Bagsupport, please click here.

START REPLACEMENT

  • Click the "Start Replacement" button
  • Complete the forms
  • Send the request
  • Get a confirmation via e-mail
  • For further information or changes please contact the call center. Please have your request ID available when you contact the call center.

INSTRUCTIONS



1

REGISTRATION

Use the report you received at the airport luggage claim stations. The report describes the damage of your luggage, as reported at the airport.
2

TRAVELER INFORMATION

Provide us with your personal data. This will be used for further processing your replacement request.
3

LUGGAGE INFORMATION

In order to process your request, we will need some extra information about your damaged luggage.
4

CONFIRMATION

Review and confirm your request.
An e-mail will be sent to you after you have confirmed your request.