Welcome to Bagsupport.
Bagsupport is a service offered by Samsonite. On this website you can request a replacement luggage or repair if your luggage got damaged during your flight. The request will be handled by Bagsupports Call Center according to all rules and regulations of the Montreal Convention. (find more information about the convention
If you need help or want to contact Bagsupport, please click
Click the "Start Replacement" button
Complete the forms
Send the request
Get a confirmation via e-mail
For further information or changes please contact the call center. Please have your request ID available when you contact the call center.
Use the report you received at the airport luggage claim stations. The report describes the damage of your luggage, as reported at the airport.
Provide us with your personal data. This will be used for further processing your replacement request.
In order to process your request, we will need some extra information about your damaged luggage.
Review and confirm your request.
An e-mail will be sent to you after you have confirmed your request.